Shipping & Returns

At Carrokit B.V., we aim to deliver your order quickly and reliably. Below you will find all information regarding shipping, delivery times, and returns.

=== Shipping ===
Orders placed on working days are usually processed within 1–2 business days after payment has been received. Once your order has been shipped, you will receive a shipping confirmation with tracking information so you can follow your delivery.

=== Delivery times ===
Estimated delivery times may vary depending on your location.

Typical delivery times:
- Netherlands: 1–2 business days
- Belgium & Germany: 2–4 business days
- Other EU countries: 3–6 business days

Please note that delivery times may vary during busy periods or due to carrier delays.

=== Shipping costs ===
Shipping costs are calculated during checkout and depend on:
- destination country
- package size and weight
- selected shipping method

The final shipping cost will always be clearly shown before completing your order.

=== Damaged or missing items ===
If your order arrives damaged or incomplete, please contact us as soon as possible.

Email: [email protected]

Please include:
- your order number
- photos of the damaged item (if applicable)

We will work quickly to resolve the issue.

=== Returns ===
You may return your order within 14 days after receiving your order.

Returned products must:
-be unused
-be in their original packaging
-be in resalable condition

=== How to request a return ===
To request a return, please contact our customer service:

Email: [email protected]

Please include:
-your order number
-the item(s) you wish to return
-the reason for return (optional)

We will provide instructions for returning the product.

=== Return shipping ===
Unless the product is defective or incorrectly delivered, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

=== Refunds ===
Once your return has been received and inspected, we will notify you. If approved, your refund will be processed within 5–10 business days via the original payment method. Please note that it may take additional time for your bank or payment provider to process the refund.

=== Exchanges ===
If you received a defective or incorrect item, we will gladly replace it.

Please contact us at [email protected] so we can arrange the exchange.

=== Contact ===
If you have any questions regarding shipping or returns, please contact us:

Carrokit B.V.
De Hulst 13
5807 EW Venray (Oostrum)
The Netherlands

Phone: +31 (0)85 004 1188
Email: [email protected]